Users of our website [www.synapsehealthtech.in]
Clinics and orthodontists who access our treatment platform (OrthoSync)
Any individual making payments or submitting information for order updates or reward redemptions
Privacy Policy
Synapse HealthTech Pvt. Ltd. (“Synapse,” “we,” “our,” or “us”) is committed to safeguarding the privacy and confidentiality of personal and sensitive information entrusted to us through our technology platforms and services. This Privacy Policy explains how we collect, process, use, store, and disclose personal data, including sensitive personal health information, in accordance with applicable Indian laws.
1. Scope and Applicability
This policy applies to:
It covers the collection and processing of information in connection with the provision of clear aligner services and associated digital solutions for dental clinics and orthodontic professionals across India.
2. Nature of Data Collected
a. Indirect Collection via OrthoSync (Clinical Data)
Synapse does not collect patient clinical data directly from individuals. All sensitive health data, including
Oral scans
Dental X-rays and images
Tooth movement simulations
Physiological details relevant to treatment
are uploaded solely by treating dental clinics or licensed orthodontists via the OrthoSync platform. These data are collected by the treating professionals under patient consent and are used exclusively for treatment planning and aligner fabrication.
b. Direct Collection via Website (Non-Clinical)
When patients or clinics interact with our public website (e.g., for payments, support, or reward redemption), we may collect:
Name
Email address
Phone number
Transaction or shipping details
Razorpay transaction ID (via encrypted gateway)
We do not collect health data via this website.
3. Purpose and Lawful Basis for Processing
We collect and use data:
To deliver aligner treatment planning and manufacturing services as requested by your treating provider
To support payment processing, order tracking, and support requests
For legitimate business and compliance purposes
In accordance with consent obtained by the clinic or orthodontist, in compliance with the Digital Personal Data Protection Act, 2023
4. Data Sharing and Access
We do not sell or rent your personal data. Your information may be shared with:
Treating Clinics/Orthodontists
Payment Processors (e.g., Razorpay)
Logistics Providers
Authorized Synapse Personnel
Government or Regulatory Authorities
All third-party partners are contractually obligated to follow appropriate confidentiality and data protection measures.
5. Data Security Measures
We implement industry-standard safeguards including:
SSL encryption
Secure servers
Role-based access controls
Audit trails
Regular security reviews and vulnerability scans
6. Data Retention
We retain data:
For the duration required to fulfill treatment and regulatory purposes
In accordance with applicable law and medical device record retention standards
Patient health records are stored only as long as required by the treating provider and our operational obligations
7. Your Rights
Under Indian data protection laws, patients and users have the right to:
Access and review their personal data
Request correction or updates
Request deletion or withdrawal of consent
All such requests must be routed via your treating orthodontist or clinic. Synapse will process such requests as per lawful direction from the clinic.
8. Role of Clinics and Treating Orthodontists
Synapse HealthTech is a medical device manufacturer and digital infrastructure provider, not a healthcare provider.
Treating dental professionals are responsible for:
Collecting patient consent
Uploading clinical data
Delivering aligners to patients
Managing patient queries, treatment outcomes, or replacement claims
Patients must contact their treating clinic for any changes, issues, or cancellations related to their treatment.
9. Limitation of Liability
Synapse HealthTech Pvt. Ltd. assumes no liability for:
Errors in clinical data uploaded by clinics
Treatment outcomes or decisions made by the orthodontist
Delays or issues resulting from third-party delivery or service providers
Our liability is limited to the cost of manufacturing the clear aligner supplied to the clinic under a valid treatment request.
10. Cookies and Website Tracking
We use limited cookies and analytical tools on our website to:
Monitor site performance
Understand visitor behavior
Improve user experience
You may disable cookies via your browser settings. This may impact some website features.
11. Policy Updates
This policy may be updated periodically in line with legal or operational changes. The latest version will always be available at www.synapsehealthtech.in/privacy-policy.
Synapse HealthTech Pvt. Ltd.
#10, Flex Coworks, 2nd Floor, 71, 15th Cross Rd.,
Dollar Layout, JP Nagar 3rd Phase,
Bengaluru, Karnataka - 560078
support@synapsehealthtech.in
1800 202 3282